FAQs

  • Whatever your specs, we find them. We recruit from a wide range of consumer and B2B audiences, and we start every project from scratch. We don’t stockpile possible participants in a database. Our expertise lies in finding your ideal consumer.
    Consumer criteria include demographics (age, gender, income, etc.), product usage and attitudes, location, occupation, brand loyalty, and lifestyle traits (luxury, travel, pet ownership, sports, etc.)
    For B2B, we source professionals, managers, and executives across all industries such as healthcare, law, education, financial services, manufacturing, and more.

  • Timelines depend on study size, participant criteria, and availability. Our digital tools allow us to pinpoint and recruit even niche audiences fast and efficiently. Most studies are fully recruited within 2-3 weeks.

  • Clients have repeatedly told us “fakes”, “professional respondents” and otherwise unqualified participants are of huge concern, threatening the legitimacy of the research. Ensuring participant authenticity is our top priority. Our rigorous screening process includes:

    • Bias-free, self-complete screeners with open- and close-ended questions

    • Human review for inconsistencies and response quality

    • Multi-point identity verification (e.g., address, phone, payment details, and in some cases, proof of age)

    This ensures every participant is who they
    say they are.

  • We follow ethical guidelines and legal regulations, which vary from place to place. Participants must be 16+ in Canada and 18+ in the U.S. For minors, parental consent is required, and we only contact parents —not children —directly.

  • Our pricing is competitive. Costs vary based on study size, participant profile, and timelines. RETRIEVER is full- service. Our pricing includes recruitment, participant management, and REWARD aka incentives. Our comprehensive project proposals include a detailed quote that reflects the demands of your project. Here are some examples:

    • $125: 15-min phone interview with a high-incidence consumer

    • $750: 3-hour in-home ethnography with a premium brand loyalist

    • $1,000: 45-min Zoom interview with a specialized professional

  • As outlined in Our Approach, the incentive motivates participation, and should feel like a real reward. While cash is common, incentives can also be gift cards, vouchers, exclusive products, VIP experiences, loyalty upgrades, charitable donations, or a combination. The most effective incentives are those tailored
    to your audience.

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